Complaints Coordinator - Ipswich Hospital
Also known as Patient Safety and Quality Unit
Open Until 4PM
Advocacy Service
A consumer/patient complaint is any expression of dissatisfaction or concern, by or on behalf of a consumer or group of consumers regarding the provision of a health service and health care. (Queensland Health Consumer Complaints Management Policy 2007 )
Patients or users of a health service are not the only consumers who may make a complaint. They can also be made by another person on behalf of the consumer/patient, such as a relative, carer, friend, consumer advocate, the Adult Guardian, or any person concerned about health care.
Complaints will also be accepted from a child, where the child is assessed as having sufficient level of maturity and understanding. If the child is considered to lack the capacity a parent or legal guardian can make the complaint on the child's behalf.
Contact Details
Chelmsford Avenue, , Ipswich, QLD 4305
PO Box 73, Ipswich, QLD 4305
Monday
8:00 AM - 4:00 PM
Tuesday
8:00 AM - 4:00 PM
Wednesday
8:00 AM - 4:00 PM
Thursday
8:00 AM - 4:00 PM
Friday
8:00 AM - 4:00 PM
Call for further information. Hours of operation maybe subject to change.
Eligibility
No referral required.
No appointment required.
No waiting list.
Charges and Fees
Government
Not applicable
Accessibility and Special Requirements
- Accessible building
- Accessible parking
- Accessible toilets
- Accessible telephone
Call to discuss prior to making appointment