Complaints Coordinator - Wondai Hospital
Also known as Patient Liaison
Open Until 6PM
Advocacy Service
A consumer/patient complaint is any expression of dissatisfaction or concern, by or on behalf of a consumer or group of consumers regarding the provision of a health service and health care. (Queensland Health Consumer Complaints Management Policy 2007 )Patients or users of a health service are not the only consumers who may make a complaint. They can also be made by another person on behalf of the consumer/patient, such as a relative, carer, friend, consumer advocate, the Adult Guardian, or any person concerned about health care.
Complaints will also be accepted from a child, where the child is assessed as having sufficient level of maturity and understanding. If the child is considered to lack the capacity a parent or legal guardian can make the complaint on the child's behalf.
Contact Details
78 Scott Street, Wondai, QLD 4606
Consumer Liaison Service, PMB 2, Toowoomba , QLD 4350
Monday
8:00 AM - 6:00 PM
Tuesday
8:00 AM - 6:00 PM
Wednesday
8:00 AM - 6:00 PM
Thursday
8:00 AM - 6:00 PM
Friday
8:00 AM - 6:00 PM
Call for further information. Hours of operation maybe subject to change.
Eligibility
No referral required.
No appointment required.
No waiting list.
Charges and Fees
Government
Not applicable
Accessibility and Special Requirements
- Accessible building
- Accessible parking
- Accessible toilets
Call to discuss prior to making appointment